Mistake #1: Choosing a carpet cleaner based on equipment alone. No question, your carpet cleaning company needs first rate equipment, but he also needs something else. He needs employees who are skilled at operating the equipment correctly. Many companies own hot water steam extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaning company employees have been properly trained is to make sure the cleaner has been certified by the institute of inspection, cleaning and restoration certification (IICRC). Before you choose a carpet cleaner, ask to see written proof of the company’s and the technicians IICRC certification.
Mistake#2: Choosing a carpet cleaning company based on low price. Low prices could be a problem in three ways: (1) low price can be the bait that attracts your phone call, but once the cleaner gets into your home, he pressures you into a much more expensive job. (2) low price can be for single process cleaning. Rarely does the consumer know what this means and is tricked into using a dual process cleaning that cost much more. (3) low price means the carpet cleaner has cheap equipment, which will not effectively clean your carpet.
Mistake #3: Choosing a carpet cleaner based on a single telephone call. Instead, invite the person to your home and ask for a specific written quotation. Then you will know exactly what the carpet cleaner recommends and you won’t be the victim of a high pressure sales tactic when the technician steps into your home.
Mistake #4: Choosing a carpet cleaning company who doesn’t offer a money back guarantee. In my view, every carpet cleaning company should be fully accountable for its work, and if you are not pleased with the job you shouldn’t have to pay for it. Period. Not all carpet cleaners offer a guarantee. If they do it may be limited. Ask the carpet cleaner if he offers a money back guarantee and then make sure the carpet cleaner includes his guarantee on this written quotation.
Mistake #5: Choosing a carpet cleaning company without getting comments from his other clients. Anybody can say anything about his past jobs. Sadly, some of what he says may not be true. Make sure you ask for references or read comments from current customers so you can depend on the cleaning company and their work.
Mistake #6: Choosing a cleaning company who isn’t certified by the institute of inspection, cleaning and restoration certification (IICRC). If your cleaning technician isn’t a close friend, you may not know whether he has the knowledge or experience to clean your carpet well. If you want to be sure your hiring a competent professional make sure he is certified. The cleaning technician must earn that certification through study, experience and successful completion of formal written examinations. In effect, cleaners who are certified by the IICRC hae earned a college degree in carpet cleaning.
Mistake #7: Choosing a professional cleaner who isn’t a member of a professional trade association. Professional trade associations hold hight standards that must be meet and are dedicated to honest and ethical business practices. They stay current on the latest methods for carpet and upholstery care, cleaning and restoration. They also hold the highest standards of customer service. You are making a wise decision when you have your carpets cleaned by a member of a professional trade association.
Mistake #8: Choosing a carpet cleaning company who doesn’t use a truck mounted steam cleaning extraction system. Portable machines are ok, but not as good as truck mounted systems. Truck mounted system are the rolls royce of carpet cleaning systems. Truck mounted steam cleaning systems are recommended by shaw industries and mohawk carpet manufactures to maintain their carpet warranties. Shaw industries is the worlds largest carpet manufacture and recommends this method to maintain their product warranties. This system of cleaning extracts dirt and bacteria from your carpet fibers unlike other methods.
It is important as a consumer to understand the difference between value and price. Price is what you pay. Value is what you get. When you select a cleaning professional you’ll choose from a wide variety of cleaning methods and prices. Remember be confident that you are working with a professional company before letting them into your home.